Axtra Rewards Terms and Conditions

Axtra Rewards is a loyalty programme owned and managed by Tan Boon Ming Sdn Bhd (hereinafter referred to as “TBM”) and applies to all TBM outlets in Malaysia. 

By signing up for Axtra Rewards, members are deemed to have read and AGREE to be bound by the following terms and conditions: -

A) Eligibility & Application

1. Any individual who is of age eighteen (18) and above with a Malaysian-registered phone number is eligible to apply for Axtra Rewards membership.

2. Companies and Organisations are not eligible to sign up for Axtra Rewards.

3. You may apply for Axtra Rewards membership at any TBM outlets in Malaysia, following the procedures set out here or other methods as may be specified by TBM.

4. Upon signing up for the Axtra Rewards membership, you are required to provide your personal data. Such personal data may include your name, identity card numbers, date of birth, gender, nationality, preferred language, and occupation. By enrolling on the Axtra Rewards membership programme and/or provision of your personal data, you shall be deemed to have consented to and expressly authorise the collection, receipt, use, retention, and transfer, in electronic form, of your personal data by TBM for any or all of the following purposes:

a) performing obligations in the course of or connection with the provision of the goods and/or services requested by you;
    b) verifying your identity and ensuring that the information provided is accurate, current and complete;
    c) responding to, handling and processing queries, requests, applications, complaints and feedback from you;

    d) managing the customer relationship;

    e) processing payment or credit transactions;

    f) sending the marketing information about the goods or services, including notifying you of the marketing events, initiatives and promotions, lucky draws, membership, rewards schemes, and other promotions;

    g) complying with any applicable laws, regulations, codes of practice, guidelines or rules, court orders or assisting in law enforcement and investigations conducted by any governmental and/or regulatory authority;

    h) any other purposes for which you have provided the information; 
    i) transmitting to any unaffiliated third parties, including third-party service providers and agents of TBM, and relevant governmental and/or regulatory authorities, whether in Malaysia or abroad, for the aforementioned purposes; and

    j) any other incidental business purposes related to or in connection with the above.
    5. TBM reserves the rights and full discretion to suspend or terminate your membership without prior notice if any of the information or personal data provided is suspected to be inaccurate in part or in full.
    6. In any event of non-performance or mistake due to your failure to update your personal information, you shall bear the full consequences and TBM shall not be liable or responsible for any damage, whatsoever loss, or expense of any kind suffered or incurred by you for any circumstances whatsoever.

    7. TBM reserves the right to revise any part of the membership structure as and when it is deemed fit or necessary.

    B) Privacy & Personal Data Protection

    1. TBM may use, collect, and share your personal information necessary to verify your identity, process your Axtra Rewards, send out renewal reminders, and analyse your consumption preferences.

    2. TBM may use personal details and necessary information for marketing purposes, complete or deliver services, and for any required operations.

    3. You may update your personal information by emailing TBM at axtrarewards@tbm.com.my

    4. If you do not wish to receive any promotional email, please notify TBM via email at axtrarewards@tbm.com.my

    5. Your personal information will be processed in accordance with the privacy policy published on TBM’s official website. You shall ensure that all required and latest information is made available and updated whenever possible. 

    6. You shall promptly notify TBM if there are any changes to your personal information submitted to us.

    7. In the event that any third-party personal information is provided by you, you are responsible for ensuring that all necessary consent has been obtained from such third parties and that such third parties have agreed to the processing of his/her personal information by TBM in accordance with the Privacy Policy. 

    8. By registering to Axtra Rewards, you agree or deemed to have agreed and consent to TBM sending marketing materials, catalogues, or other promotional literature to you from time to time. 

    9. You shall be required to provide personal information or present your personal documentation as required to register and whenever necessary during the term of your membership for purposes such as verification or upkeeping of information.

    10. TBM will ensure the data processed for all the purposes described herein is in accordance with the security requirement of the Personal Data Protection Act 2010 and shall only retain the data, if necessary, to fulfil the purpose of processing the data and is responsible for the secure destruction of data when retention of data is no longer needed or necessary. 

    C) General

    1. Axtra Rewards remains the property of TBM at all times.

    2. Upon successful registration to Axtra Rewards, members will be entitled to enjoy the member benefits under this programme subject to these terms and conditions which include any addition or changes made from time to time without prior notice.

    3. No physical card will be issued or used for the Axtra Rewards membership. 

    4. TBM has the absolute rights and discretion to suspend, terminate, restrict, cancel, or revoke the Axtra Rewards membership in the event of any fraud, misuse, misconduct or any non-compliance with these terms and conditions. TBM also reserves the right to refuse any request for reissuance or renewal of the Axtra Rewards membership if any of the conditions or privileges have been abused.

    5. TBM has the absolute rights and discretion to amend, insert, remove, or revoke any part of these terms and conditions, member’s benefits, and policies without prior notice. 

    6. TBM has the absolute rights and discretion to suspend or terminate member’s rights to Axtra Rewards at any time without any notice or provide any reason to the members. TBM shall not be liable for any damage, whatsoever loss or expense of any kind suffered or incurred by the members resulting from the suspension or termination of the Axtra Rewards. 

    7. TBM reserves the right to suspend, terminate, modify, transform, rebrand, or amend any part of the Axtra Rewards programme without prior notice. 

    8. TBM will use its best attempt to send out Axtra Rewards marketing materials to all members. However, TBM shall not be liable for any damage, whatsoever loss or expense of any kind suffered or incurred by any members if any of the marketing materials are not received.

    9. Except otherwise expressly prohibited or limited by applicable laws of Malaysia, TBM may from time to time amend, update, modify or insert any further terms and conditions in connection with the Axtra Rewards programme which is published here. Members shall obtain the updated terms and conditions in respect of the Axtra Rewards programme here at all material times or upon notification by TBM from time to time.

    10. Axtra Rewards is not directly related to any other Axtra programmes. Signing up for this programme does not automatically grant access to other Axtra programmes unless explicitly stated. 

    11. If you do not agree to these terms and conditions and wish to cancel or terminate your membership, please notify TBM via email at axtrarewards@tbm.com.my.