Q1: What kind of e-waste are accepted for recycling?

Q2: What kind of e-waste are NOT accepted for recycling?

Q3: Can I trade in my old appliances for cash?

A: We do not have a trade-in program for old appliances at the moment, but we can help you to recycle your old appliances as e-waste. As a token of appreciation on behalf of mother nature, you will receive our e-voucher in return for your kind gesture.

Q4: What would TBM do with my E-Waste item?

A: Your e-waste items will undergo a carefully managed process at TBM:

• Eligible e-waste will be tracked using an innovative app (A pilot project with Department of Environment, Malaysia DOE & JICA), ensuring accountable handling.
• The recyclable items will be securely stationed at TBM's warehouse, awaiting their next phase.
• These items will be responsibly sent to government-licensed recycling facilities, where they will undergo recovery processes.
• Through this process, your e-waste will be transformed, contributing to the creation of new resources and reducing environmental impact.

Q5: Where can I recycle my e-waste?

A: You can bring your e-waste to any of our TBM outlet at the locations below:

• TBM Jalan Klang Lama
  
• TBM Bangsar Village
• TBM Taman Sri Muda
• TBM Taman Connaught
• TBM Setapak Central
• TBM 3 Damansara
• TBM Dpulze Cyberjaya
• TBM Great Eastern Mall
• TBM Central i-City
• TBM IOI Mall Damansara
• TBM Bandar Puteri Puchong

Visit https://shop.tbm.com.my/a/store-locator/list for more details of each outlet.

Q6: When did the TBM E-waste Recycling Program start?

A: TBM has been running this E-waste Recycling Program since 2017. We have collected a large amount of e-waste as of now. Recent years, TBM is making additional efforts and holding a series of e-waste related activities to educate and encourage more people to recycle their e-waste.

Q7: Why should I choose TBM for recycling?

A: TBM is an authorised e-waste collector approved by the Department of Environment Malaysia (DOE) which adheres to a stringent recycling protocol.

 TBM also ensures collaboration ONLY with the certified parties such as registered transporters and the certified recycling facilities for e-waste management.

Q8: How can I recycle my e-waste?

A: There are 2 ways to recycle your E-Waste items to TBM:

For small items, you can drop-off your e-waste to any of our TBM outlets, fill in a submission form and you will receive a RM5 e-voucher.

For bigger items such as washing machines, refrigerators, etc, you can subscribe to our Door-to-Door E-Waste Collection service. You will also receive a RM10 e-voucher as a token of appreciation after the e-waste collection is completed.

Pre-register is required by filling the form here. Please choose your preferred collection date. *Subject to availability of TBM Delivery schedule. Our relevant team will contact you within 2 working days to confirm the E-Waste collection schedule.

Q9: Do you provide pick-up service?

A: Yes. We do provide pick-up service for larger e-waste items in the Klang Valley area.

• When you purchase an electrical appliance from TBM, we will assist you in recycling your old e-waste upon delivery of the new product. Let TBM handle the disposal and recycling for you in one seamless process.
  
• You can also subscribe to our door-to-door e-waste collection service with a fee incurred. Learn more form here.

TBM E-Waste Recycling Program Terms and Conditions

TBM E-Waste Recycling Program is organised by Tan Boon Ming Sdn Bhd (494355-D) and is governed by these terms and conditions and guidelines as issued and specified by TBM.

1) Customers who recycle eligible e-waste items (refer to the "What" section for details) at any TBM outlet or subscribe to our door-to-door collection service will be entitled to the following rewards:

- Self Drop-Off at TBM Outlet
   Receive an e-voucher worth RM5 per submission.

- Subscribe E-Waste Door-To-Door Collection Service
   Receive an e-voucher worth RM10 per transaction.

a) Each submission is eligible for one e-voucher only as a token of our appreciation of your recycling action.
b) The e-voucher will be issued to your email upon successful recycling of eligible e-waste items.
c) The e-voucher is only valid with purchases at TBM Online Store (https://shop.tbm.com.my/)

- Each voucher is valid for a single transaction and subject to the stated minimum purchase requirement
   a. RM5 OFF with minimum purchase of RM50 ;
   b. RM10 OFF with minimum purchase of RM100

-The voucher is non-transferable, non-exchangeable, and cannot be redeemed for cash.

2) Products that are currently not eligible for this program are as follow:
- Incomplete or disassembled products
- Accessories (Example: cable, brackets, adapter, hose)
- Consumables (Example: filter cartridge, ink cartridge, battery)

3) There are 2 ways to recycle your E-Waste items to TBM:

   a) SMALL ITEMS:
You can drop off your e-waste at any TBM outlet, scan the QR code provided by our staff or displayed on the e-waste recycling bin, and fill out the required form. Customers are advised to take a photo of your e-waste clearly showing the TBM outlet or the TBM e-waste bin in the background as proof of submission. Our staff will help to dispose of the e-waste in a systematic way.

Click to view TBM Outlets locations

   b) BIG ITEMS: 
For bigger electrical appliances, you can subscribe to our [Door-To-Door E-Waste Collection] service available for the Klang Valley area only. Collection fee might be applicable, and the participants must agree to the collection cost prior to any arrangement of the e-waste collection.

Pre-register is required by filling the form here. Please choose your preferred collection date. *Subject to availability of TBM Delivery schedule. Our relevant team will contact you within 2 working days to confirm the E-Waste collection schedule.

4) For both e-waste recycling methods mentioned above, the e-voucher will be sent to your email automatically once your e-waste recycling is completed and the submission is verified.

6) The Participants are responsible to remove any SIM cards, memory card, personal data and perform factory reset on your used electronic devices before recycling them to TBM. Any dispute arising from this Campaign or relating to the interpretation of these terms and conditions, TBMs’ decision shall be final and binding on all parties. No correspondence or further claims will be entertained.

6) TBM reserves the right to change any of the terms and conditions, program period or any of the program mechanics without prior notice.