Terms and Conditions:
1. TBM Delivery Services (referred to as "Services") is provided by Tan Boon Ming Sdn. Bhd. (494355-D) and governed by these terms and conditions, accompanying details, and guidelines (if any) as may be issued and specified by TBM.
2. The rates, charges, and terms and conditions of the Services are applicable to all TBM outlets (refer to https://bit.ly/TBMstores).
3. Customers who make purchases from any TBM outlets are entitled to request the listed Services.
a. Standard delivery
b. Basic installation (i.e. TV, hob)
c. Relocation (within same premise or area)
d. Outstation delivery
e. Special delivery (i.e. oversized products, building without lift)
4. Customers are required to provide complete and accurate details of the installation area, requirements, and restrictions (eg. actual dimension to fit in the product) to TBM personnel in order to obtain accurate charges and/or rates. TBM will not be liable for any losses or damages should there be any missing or inaccurate information provided that results in the inability to complete the Services or additional work or charges required.
5. TBM and its appointed contractors may provide additional advice, solutions or options to Customers upon inspection of the site or when delivery is in progress as and when necessary. Upon mutual agreement, TBM and its contractors are entitled to impose additional charges on the spot for the agreed options or solutions.
6. Relocation: TBM will not take any responsibility for product dents, scratches, defects, faulty, or damages during the transition or after the work is completed. Charges may vary depending on the distance of the relocation work required, including but not limited to dismantling, packing, and reinstallation.
7. Special delivery: This service only covers delivery up to the next floor above or below the ground floor by foot under normal circumstances. For buildings without a proper lift or hoist, there will be additional charges for delivery to any location from two (2) floors above or below the ground floor onwards. Products of larger sizes or heavier weight, or require the use of more labor are also subject to additional charges
8. For any inquiries regarding the Services, you may contact us directly via Whatsapp at https://wa.me/60166674160.
9. TBM reserves the right to amend any of the above terms and conditions without prior notice.